- OVEDS offers a 30 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. If we have sent the wrong item or the order is incomplete, we will ask for photos to be emailed exactly the way the box/package was received. We will require a batch # as well so we can tick it against our stock. Clearance items or sale items cannot be returned. Pickups - your order has to be properly checked by yourself or the person picking up as we will not entertain queries regarding incorrect amounts/sizes once the order has left the premises. If you have received your order and something is incorrect or missing, you have 48 hours to bring it to our attention please (we will use the tracking # to verify the delivery date).
- We reserve the right to refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping/insurance costs incurred in returning items to OVEDS except in instances where the goods arrived faulty or the incorrect product was shipped by OVEDS. If the item/s you received does not have the expiry date you want, and you did not email us asking for the item/s date/s prior to placing your order, you will be responsible for the postage costs to have it sent back to us. A restocking fee of 15% of the original purchase price may be applied to certain products Note: Restocking fees are NOT applied when a product is returned due to a damage, defects, or not-as-described in the listing.
- To arrange for the return of any item please email us to obtain the return shipping address and procedure.