Pick Up Option
Thank you for your interest in placing an order for collection. If you wish to personally collect your order from us, it is important that you note the following instructions. This will ensure that your order is complete and ready and that you can collect it upon arrival. Please note: eBay prices are for postage only, via eBay. Pick up prices are as listed here on the web site. If you have any price queries please contact us before placing your order online.
We are Not a Shop
The instructions below are necessary as we do not have a shop front and do not have regular trading hours. Our address is our warehouse/distribution point at Kuraby, south of Brisbane. Note that you are bound by the terms advised when you check out your order (online or if you pay by cash). Please read them before you confirm an order. We honor all orders confirmed. Minimum order for pick ups is $50. Resellers should not arrange a pick-up please, but should place postage orders. All of our correspondence is by email. We don't ring or text our customers. Check your emails, including your spam folder. We will advise you by email when your order is ready.
Placing a Pick-Up Order
We welcome pick-up orders. We do need one to two working days (we do not keep all the stock on hand so items come in from the different suppliers) please to assemble your order, depending on our volume of work and the size of your order. Orders are assembled in order of receipt and cannot be prioritized.
Paying by Cash When Picking Up An Order
If you are not paying for your order online, we do accept cash. If you wish to pay in cash when you pick-up the order , you may use the online ordering system like normal.
- At the checkout for payment option - choose Direct Deposit.
-Please let us know in the customer notes or via email that you will be paying in cash.
- On the checkout page you will see "Apply Coupon / Promo Code " on the right hand side. In the box, type "3333" and click on "Apply Coupon Code " to activate the code. (This will minus the postage charge,)
We will email you back when the order is ready. We do not have an EFT facility nor do we carry change, so please bring correct cash. The nearby Freedom service station on Beenleigh Road has an ATM.
Paying by Credit/Debit Card
If you wish to pay by credit card, please follow this procedure:
- Add all items to cart and proceed to checkout.
- Fill out your personal details and post code as you normally would.
- On the checkout page you will see "Apply Coupon / Promo Code " on the right hand side. In the box, type "3333" and click on "Apply Coupon Code " to activate the code.
- At the top RHS of the page the system will then notify you, "Special Discount 'Pick Up' is added to your shopping cart."
- Do not proceed with the order if postage is paid, as the order will then be posted. We cannot cancel this process and you will not be able to pick-up your order.
- If you cancel or ask for a refund to resubmit the order, you will attract a credit card cancellation fee of 3% as we have already incurred the credit card surcharge for your initial attempt.
- If you still want to pick up an order that has postage paid and require a postage refund there will be a surcharge of 1.5% for the postage refund.
The system will process the order successfully. We will only contact you when it is ready for collection via email. If you have trouble with the coupon code, you may pay in cash upon pick-up or request postage.
Collecting Your Pick-up
We will send you the pick-up address in Kuraby when we advise you that your order is ready. You can arrange pick-ups for the following times only:
MONDAY to THURSDAY between 2:00pm & 4:00pm
FRIDAYS between 10:00am-12:00pm
Saturday between 8:30am & 9:00am
These are the only times when pick-ups can be arranged. You must arrange the pick-up beforehand, and we will be unable to process pick-ups unless a prior booking is made. To avoid disappointment, please do not arrive at these times without an appointment. We are unable to be flexible about these times.
We will not leave items at the gate or in the mailbox due to security.
If you require assistance to carry your items to the car, our friendly staff are more than happy to carry it for you.
Can't Arrange a Pick-Up?
That's OK, we can post your order to you. Use our obligation-free postage/insurance calculator to obtain a quote.
Thank you for placing your order through us. We value your business and strive to provide the best goods and service possible.